FAQS

Calming Dog Bed

A truly premium no ordinary Calming Dog bed that provides comfort and security with cosy soft-sided durable faux fur. Features a removable machine washable cover and extra padding allowing your pet to feel as though they are nothing but supported. We designed this bed with calming and soothing materials for anxiety relief by simulating being snuggled.

The Calming dog bed is specifically designed with 100% pet safe materials.
Only the highest quality durable nylon, and luxurious faux fur is used on the oversized rim that supports the neck and spine while your dog is enjoying their bed.

The base is filled with an extra padded cushion so your dog feels supported, in addition the thick and scratch resistant underside ensures your dog will get the maximum use from the Calming dog bed.

We have provided a Sizing Chart on our shop page that we recommend you follow, if your dog is not on the chart we suggest you compare a dog that is similar in size.

We have two main sizes due to the premium quality of our design, we strive to create a bed that your dog can grow into. Therefore if you are buying for your puppy - we recommend the S/M size and if you are buying for a large/adult dog we advise the L size for best fit.

In the same way you love the feeling of fresh sheets, we designed the Calming dog bed to be machine washable for your pup to enjoy the same pleasure!

The Calming dog bed is safely machine washable, you simply remove the exterior cover, and place the cover on a gentle cold cycle. Do not machine dry - simply allow the bed to air dry while you are playing with your fur friend.

Although they’re similar in size, the Calming bed and Bouclé bed are not exactly the same in dimensions. Because of the varying elasticity in the different cover materials, the covers can’t be interchanged between the two beds.

Orthopedic Memory Foam Bed

The orthopedic bed was designed to support your dog in all the right places, Our carefully considered design maintains its looks and is easy to care for. The raised bolster allows your dog to prop up their head whilst maintaining support or curl comfortably in the corner. The inner area is an inviting sleep space, and the exterior will make the dog feel protected.

Our Double-layered memory foam promotes the best posture for a rejuvenating sleep without the need to fuss or readjust throughout the night and allows your dog to sink into a soothing haven.

Our double layered memory foam bed is made of high density memory foam and orthopaedic foam that embraces your dog’s body and ensures premium enveloping comfort. 

The external cover is made of linen and microfibre fabric which is soft as well as durable which fits seamlessly into your decor and can be thrown in the wash for easy cleaning. 

We have provided a Sizing Chart on our shop page that we recommend you follow, if your dog is not on the chart we suggest you compare a dog that is similar in size.

The size guide is based on your dog feeling comfortable but also cosy. The sizing data has been collected from thousands of customer's feedback on what size is best suited for their dogs. If you want to accommodate for your dog being completely stretched out then we would recommend going up a size.

We know how important it is for your dog to have a clean and fresh bed so we have made our cover’s removable and machine washable!

All you have to do is simply remove the interior cover and place the cover on a gentle cold cycle. Do not machine dry - simply allow the bed to air dry while you are playing with your pup.

Our Memory foam bed is not water resistant but we do have a lining underneath our cover that protects our memory foam which can also be removed and washed one a gentle cycle.

Boucle Luxe Bed

It’s not everyday that your dog’s taste aligns with yours, but with the Luxe Boucle Bed, you’ll both get exactly what you want! This comfortable bed is made from luxurious materials that your dog will love and a tasteful design that will enhance the look of your home. And, with a machine washable cover, elegance doesn’t have to be hard work.

The Boucle material is made from a double looped yarn which is made up of a series of fabrics such as cotton, linen and wool.

It is designed to support your dog with our extra inner cushion allowing them to feel as though they are on a cloud, whilst also looking elegant in your home.

We have provided a Sizing Chart on our shop page that we recommend you follow, if your dog is not on the chart we suggest you compare a dog that is similar in size.

Please note the Bouclé bed is slightly different in size to the Calming bed, so covers can’t be interchanged between the two bed types. We have two main sizes due to the premium quality of our design, we strive to create a bed that your dog can grow into. Therefore if you are buying for your puppy - we recommend the S/M size and if you are buying for a large/adult dog we advise the L size for best fit.

We know how important it is for your dog's bed to always be fresh, so our Boucle bed has a machine washable cover just like all our other beds do.

You simply remove the exterior cover, and place the cover on a gentle cold cycle. Do not machine dry - simply allow the bed to air dry while you are playing with your fur friend.

Although they’re similar in size, the Calming bed and Bouclé bed are not exactly the same in dimensions. Because of the varying elasticity in the different cover materials, the covers can’t be interchanged between the two beds.

They are very similar in size but the exact dimensions between the two beds are different. This is because of the difference in elasticity of fabric of the two covers. The Bouclé bed cover is a more tightly woven material and the calming bed has more ‘give’, so the overall shape and measurements between the two beds differs slightly.

Shipping policy

As we are an Australian brand, we hold our stock right here in Melbourne, Australia!
Which means shipping for you is conveniently between 2-8 buisness days.

Our Melbourne warehouse aim’s to have your shipment dispatched in 24-48 hours, during standard business days. Orders typically arrive between 2-8 business days after dispatch.

Please be aware shipping times may vary *Allow between 7-14 business days for shipping due to the COVID-19 pandemic*

On check-out we ask for your email address. We do this because our courier company will email you upon dispatch with a hyperlink that will enable you to track your parcel as it travels. This will take a few minutes, please check your junk email if you have not received the link. If by then the link still does not appear in your inbox, reach out to our team on hello@sashbeds.com and we will re send a link.

Returns and exchanges

If you’ve changed your mind after ordering from us, we do accept returns - with some conditions:

- The item you're returning must be unused and in re-sellable condition, in the original packaging.

- Returns must be lodged within 14 days of receiving the item by emailing us at hello@sashbeds.com Please include your full name and include the name of item/s you’re looking to return.

- Return postage costs will be at your expense. 

Once we receive the return we’ll inspect the item/s to ensure they’re unused, there’s no damage, and you have provided us with all original packaging.

If the item meets this criteria, the refund will be applied to the same credit card that was used to purchase.

We understand that sometimes online shopping can be challenging. If you feel you’ve selected the wrong size for your pup, we’ll happily help to facilitate an exchange.

Please note: The item you're exchanging must be unused and in re-sellable condition, in the original packaging. Return postage costs will be at your expense. You must lodge a request to exchange within 14 days of receiving your item.

To arrange an exchange, please email our Customer Service Team via hello@sashbeds.com and include your full name and include the item name in your email.

If your SASH item is faulty due to materials or workmanship, please email us at hello@sashbeds.com with the following:

- Your full name

-The name of the item in question

- Photos and/or video of the suspected fault

We’ll then evaluate the situation and establish next steps.

As part of this process, we will work with you to establish the reason for the fault/damage. The more information from you, the better (and faster) we can determine what may have gone wrong and ensure this doesn’t happen again. 

If it’s been deemed a manufacturing or materials fault, we’ll either exchange the item for you or offer you a refund.